Flávia Roberta Cortez Lombardo Costa is a Master in Communication Sciences (Tourism) from the School of Communications and Arts of the University of São Paulo (ECA / USP), specialist in Studies in Art Museums by the Museum of Contemporary Art of the University of São Paulo (MAC / USP) and Bachelor in Tourism also by ECA / USP. She is currently President of the Americas section of the International Social Tourism Organisation - ISTO Americas and Social Tourism Coordinator of the Servicio Social del Comércio - Sesc in São Paulo. She published the book "Turismo e Patrimônio cultural: interpretação e qualificação" (Tourism and Cultural Heritage: interpretation and qualification).
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The International Social Tourism Organisation (ISTO), initially created under the name International Bureau for Social Tourism (B.I.T.S.) in 1963, is an international non-profit making organization whose mission is to promote access to leisure, holidays and tourism for all i.e. young people, families, senior citizens and disabled people. It also wishes to promote sustainable and solidarity tourism to the benefit of the local population and with respect for natural and cultural heritage.